Terms and conditions

This Privacy Policy was last updated on July 20, 2023. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page

General information

Welcome to Yangaplug, a digital wallet payment brand that offers a variety of services such as airtime and data top-up, electricity and cable TV subscription, virtual dollar card for online payments and transactions, and the opportunity to earn money by completing tasks or making task orders. These Terms of Service (“Agreement”) govern your use of the Yangaplug platform and any related services provided by Yangaplug.

By using our services, you agree to be bound by the terms and conditions of this Agreement. Please read this Agreement carefully, and if you do not agree with the terms and conditions stated herein, do not use the Yangaplug platform and related services.

 

Account Creation and Eligibility

Account Creation:
To access specific features on our apps and platforms (“Platforms”), you must create an account (“Account”) and provide the necessary information about yourself as prompted. By registering, you confirm that:
(a) all the required information you provide during registration is accurate and truthful, and
(b) you will keep this information up-to-date. If you wish to do so, you can delete your Account at any time by following the instructions on the Site and Platforms. Please note that Company reserves the right to suspend or terminate your Account under Section 7.

Account Responsibilities:
You are solely responsible for maintaining the confidentiality of your Account login details and will be held accountable for all activities that occur under your Account. If you suspect any unauthorized use or breach of security related to your Account, please notify Company immediately. It’s essential to comply with these requirements, as Company cannot be held liable for any loss or damage resulting from your failure to do so.

Use of Yangaplug Services

Yangaplug provides a variety of services, including airtime and data top-up, electricity and cable TV subscription, virtual dollar card for online payments and transactions, and the opportunity to earn money by completing tasks or making task orders. You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations.

Access to the Site:

License:
Subject to the terms outlined here, Company grants you a limited, non-transferable, non-exclusive, revocable license to access and use the Site strictly for your personal, non-commercial purposes.

Certain Restrictions:
Your rights to use the Site are subject to the following restrictions:
(a) You are not allowed to commercially exploit the Site, its content, or any part thereof, including licensing, selling, renting, leasing, transferring, assigning, distributing, hosting, or any similar activities.
(b) You shall not modify, create derivative works of, reverse engineer, disassemble, or attempt to extract the source code of any part of the Site.
(c) Usage of the Site to build similar or competitive websites, products, or services is strictly prohibited.
(d) Unless expressly stated otherwise, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means. All copyright and other proprietary notices on the Site must be retained on all copies.

Modifications:
Company reserves the right to modify, suspend, or discontinue the Site, either in whole or in part, with or without prior notice to you. You agree that Company shall not be liable to you or any third party for any such modifications, suspensions, or discontinuations.

No Support or Maintenance:
You acknowledge and agree that Company has no obligation to provide you with any support or maintenance related to the Site.

Ownership:
You recognize that all intellectual property rights, including copyrights, patents, trademarks, and trade secrets, associated with the Site and its content, are owned by Company or its suppliers. These Terms do not transfer to you or any third party any rights, title, or interest in or to such intellectual property rights, except for the limited access rights expressly granted in Section 2.1. Company and its suppliers reserve all rights not expressly granted in these Terms, and there are no implied licenses granted under these Terms.

Prohibited Activities

You agree not to engage in any of the following prohibited activities while using the Yangaplug platform and related services:

  • Use our services for any illegal purpose, including but not limited to money laundering, terrorist financing, or fraudulent activities
  • Violate any laws, rules, or regulations applicable to your use of our services
    Impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age, or your affiliation with any person or entity
  • Transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature
  • Modify, adapt, sublicense, translate, sell, reverse engineer, or create derivative works based on any portion of the Yangaplug platform or related services

Disclaimers:

The Site is provided on an “as-is” and “as available” basis, and Company (along with our suppliers) expressly disclaims any and all warranties and conditions, whether express, implied, or statutory. This includes but is not limited to warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We (and our suppliers) do not guarantee that the Site will meet your requirements or be available on an uninterrupted, timely, secure, or error-free basis. Moreover, we make no warranty regarding the accuracy, reliability, freedom from viruses or other harmful code, completeness, legality, or safety of the Site. If applicable law requires any warranties related to the Site, such warranties are limited in duration to ninety (90) days from the date of first use.

Some jurisdictions may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Additionally, some jurisdictions may not allow limitations on the duration of implied warranties, so the above limitation may not apply to you.

Release:

By using the Site, you hereby release and forever discharge the Company, including our officers, employees, agents, successors, and assigns, from any and all disputes, claims, controversies, demands, rights, obligations, liabilities, actions, and causes of action, both past and present, that have arisen or may arise directly or indirectly from or are related to the Site. This release includes any interactions with other Site users or any Third-Party Links & Ads. By agreeing to this release, you waive and relinquish any claims, including those relating to personal injuries, death, and property damage, against the Company and its affiliates.

Term and Termination:

These Terms will be in effect as long as you use the Site. We reserve the right to suspend or terminate your access to the Site, including your Account, at our sole discretion and for any reason, especially if there is any violation of these Terms. Upon termination of these Terms, your Account will be deactivated, and your access to the Site will cease immediately. Company holds no liability to you for the termination of your rights under these Terms, including the termination of your Account. Despite the termination of these Terms, certain provisions will remain in effect, including Sections 2.2 through 2.5 and Sections 3 through 8.

Transaction Fees:

By utilizing the Yangaplug app, you agree to bear the following transaction fees:

General Fees:

– A withdrawal fee will be charged for transactions conducted in Nigerian Naira (NGN)

– For card transactions conducted with Yangaplug virtual card, you will be charged by the card payment processor.

– Transaction fee would be charged on utility bill payment such as electricity, cable TV

Additional Fees:
– Failed Transactions: If a transaction fails due to insufficient funds, a fee of $1 will be charged.

Payment and Fee Collection:
The applicable fees will be clearly displayed and disclosed to you before completing the transaction.

Modifications to Fees:
We reserve the right to modify transaction fees at any time. However, any changes to the fees will be communicated to you in advance.

General:

Changes:
These Terms may undergo occasional revisions, and in the event of significant changes, we will make efforts to notify you. Notice of such changes may be sent to your last provided email address (if available) or prominently posted on our Site. It is your responsibility to ensure that we have your current email address. Even if the email address is not valid or capable of delivering the notice, our dispatch of the email will constitute effective notice. Changes to these Terms will take effect either thirty (30) calendar days after we send the email notice to you (if applicable) or thirty (30) calendar days after we post the notice on our Site. However, for new users of our Site, these changes will be effective immediately. Your continued use of the Site after receiving notice of such changes signifies your acknowledgment and agreement to be bound by the updated terms and conditions.

Dispute Resolution:

Please carefully read this Arbitration Agreement as it affects your rights and forms part of your contract with the Company.

Applicability of Arbitration Agreement:
Any claims and disputes, except for those seeking injunctive or equitable relief or that can be resolved informally or in small claims court, shall be resolved through binding arbitration on an individual basis as per the terms of this Arbitration Agreement. This agreement applies to you, the Company, as well as its subsidiaries, affiliates, agents, employees, predecessors, successors, assigns, and authorized or unauthorized users or beneficiaries of services or goods provided under these Terms.

Notice Requirement and Informal Dispute Resolution:
Before initiating arbitration, the party must send a written Notice of Dispute describing the nature and basis of the claim or dispute, and the requested relief, to the other party. If both parties fail to resolve the dispute within thirty (30) days after receiving the Notice, either party may commence an arbitration proceeding. Any settlement offers made by either party must not be disclosed to the arbitrator until the amount of the award, if any, is determined.

Arbitration Rules:
Arbitration will be conducted through the Lagos Court of Arbitration (LCA), an established alternative dispute resolution provider. If LCA is unavailable, an alternative ADR Provider will be selected by mutual agreement. The arbitration will be governed by the rules of the selected ADR Provider, except to the extent they conflict with these Terms. The arbitration will be handled by a single, neutral arbitrator, and the arbitrator’s judgment may be entered in any court of competent jurisdiction. Each party will bear its own costs, including attorney’s fees, and share the fees and costs of the ADR Provider equally.

Additional Rules for Non-Appearance Based Arbitration:
If non-appearance based arbitration is chosen, the proceedings may be conducted by telephone, online, or solely based on written submissions, as decided by the initiating party. Personal appearances by the parties or witnesses will not be required unless agreed upon.

Time Limits:
Arbitration must be initiated within the statute of limitations and any deadline set forth in the LCA Rules for the specific claim.

Authority of Arbitrator:
The arbitrator will decide the rights and liabilities of the parties, and the dispute will not be consolidated or joined with any other case or party. The arbitrator has the authority to grant monetary damages and any non-monetary remedy or relief allowed under applicable law, the LCA Rules, and these Terms. The arbitrator’s award is final and binding, and has the same authority to award relief as a judge in a court of law.

Waiver of Jury Trial:
By agreeing to this Arbitration Agreement, both parties waive their rights to a jury trial and elect to resolve all claims and disputes through arbitration. Arbitration procedures are typically more limited, efficient, and less costly than court proceedings.

Waiver of Class or Consolidated Actions:
All claims and disputes under this Arbitration Agreement must be resolved on an individual basis, and class actions or consolidated claims are not allowed. Claims of more than one customer or user cannot be arbitrated jointly or consolidated with those of any other customer or user.

Confidentiality:
All aspects of the arbitration proceeding, including the award and compliance, must be kept strictly confidential, except as required by law. This confidentiality clause does not prevent either party from submitting information to a court of law to enforce the Agreement, seek injunctive or equitable relief, or enforce an arbitration award.

Severability:
If any part of this Arbitration Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, that specific part will be severed, and the remaining provisions will continue to be valid and enforceable.

Right to Waive:
The parties may waive any rights or limitations set forth in this Arbitration Agreement, but such waiver will not affect any other portion of the Agreement.

Survival of Agreement:
This Arbitration Agreement will remain in effect even after the termination of your relationship with the Company.

Small Claims Court:
Either party may bring an individual action in small claims court, irrespective of this Arbitration Agreement.

Emergency Equitable Relief:
In cases where emergency equitable relief is required to maintain the status quo pending arbitration, either party may seek such relief from a court.

Claims Not Subject to Arbitration:
Certain claims, including defamation, violation of the US Computer Fraud and Abuse Act, and infringement or misappropriation of intellectual property, are not subject to arbitration under this Agreement.

Courts:
In cases where the Arbitration Agreement permits litigation in court, both parties agree to the personal jurisdiction of the courts of the Federal Republic of Nigeria.

Export:
The Site may be subject to U.S. export control laws and regulations, as well as export or import regulations in other countries. You agree not to violate any United States export laws or regulations in exporting, re-exporting, or transferring any U.S. technical data acquired from Company or any products utilizing such data.

Electronic Communications:
By using the Site, you consent to receiving communications from Company electronically, and you agree that such communications satisfy any legal requirements as if they were in hardcopy writing.

Entire Terms:
These Terms constitute the entire agreement between you and the Company regarding the use of the Site. Failure to enforce any provision of these Terms does not waive the right to enforce it in the future. Section titles are for convenience only and have no legal effect. The term “including” means “including without limitation.” If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable to the maximum extent permitted by law. Your relationship with the Company is that of an independent contractor, and neither party is an agent or partner of the other. You may not transfer or assign these Terms without Company’s prior written consent, and any such attempted transfer or assignment is void. Company may freely assign these Terms. These Terms are binding upon assignees.

Copyright/Trademark Information:
Copyright © 2023 Gidilag Media. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are the property of the Company or other third parties. You may not use these Marks without the prior written consent of the Company or the relevant third party that owns the Marks.

Contacting Us:

If you have any concerns or dissatisfaction regarding any aspect of the Services provided by Yangaplug, you have several options to get in touch with us. You can send your complaint to [email protected], call us at +234 916 842 0819, or use the in-app customer support chat available on the Yangaplug mobile app to lodge your complaint. We are here to assist you and address any issues you may encounter.